Technical Support

Having a problem with the site? Post bug reports or queries here.

87 conversations

• How do you complete a page and get a new one

  9 posts / 5 participants

  Last post April 29, 2019 4:10 PM by marie.eklidvirginmedia.com

• Tags won't disappear

  6 posts / 2 participants

  Last post January 24, 2019 1:53 PM by cyngast

• MIstitled diary

  4 posts / 2 participants

  Last post December 31, 2018 4:30 PM by cyngast

• Keeping a recently used place name list in the Diary \ Place popup

  3 posts / 2 participants

  Last post September 23, 2018 2:33 PM by marie.eklidvirginmedia.com

• Places

  11 posts / 6 participants

  Last post July 11, 2018 8:56 PM by cyngast

• Pages jumping randomly

  91 posts / 9 participants

  Last post July 3, 2018 2:25 PM by cyngast

• Slow diary

  5 posts / 3 participants

  Last post May 29, 2018 6:52 AM by cyngast

• Problem with the small writing size in the boxes in the programme.

  8 posts / 3 participants

  Last post May 15, 2018 6:19 PM by ral104

• Problem

  10 posts / 4 participants

  Last post April 26, 2018 8:47 AM by ral104

• Copyright

  9 posts / 5 participants

  Last post February 26, 2018 10:19 AM by ral104

• Windows 10

  19 posts / 4 participants

  Last post December 11, 2017 10:22 AM by ral104

• issues with tagging

  3 posts / 2 participants

  Last post September 4, 2017 8:30 PM by ral104

• Mislabeled diary

  2 posts / 1 participants

  Last post July 5, 2017 10:46 PM by cyngast

• Page number problem

  5 posts / 4 participants

  Last post July 4, 2017 12:54 PM by ral104

• Chrome High Contrast

  5 posts / 2 participants

  Last post March 24, 2017 7:48 PM by fisfiris

• System Hang Up

  22 posts / 5 participants

  Last post March 3, 2017 3:06 PM by f0rbe5

• Unreadable pages

  6 posts / 4 participants

  Last post February 11, 2017 10:17 PM by cyngast

• Trouble tagging diaries using Firefox

  11 posts / 4 participants

  Last post January 22, 2017 10:08 PM by cyngast

• Diary has jumped forward 40 odd pages

  4 posts / 3 participants

  Last post January 20, 2017 4:12 PM by stoat11

• Diary stopped loading

  19 posts / 6 participants

  Last post January 17, 2017 5:31 PM by ral104

• Google Map Fault – Message received when tagging places:- invalidkeyorunauthorisedurlmaperror

  20 posts / 6 participants

  Last post January 16, 2017 10:19 AM by ral104

• New diaries!

  5 posts / 3 participants

  Last post January 16, 2017 10:16 AM by ral104

• Problem with diary

  2 posts / 1 participants

  Last post November 24, 2016 3:56 PM by ral104

• Trouble with the geolocator 15/11/16

  6 posts / 4 participants

  Last post November 15, 2016 10:45 PM by marie.eklidvirginmedia.com

• Tagging idiosyncrasies

  8 posts / 5 participants

  Last post October 3, 2016 8:37 AM by ral104

• load more

  6 posts / 4 participants

  Last post September 12, 2016 2:04 PM by ral104

• Small problem with the Google Box for tagging palce names.

  72 posts / 12 participants

  Last post September 8, 2016 3:40 PM by David_Underdown

• new page old tags

  6 posts / 3 participants

  Last post August 30, 2016 11:26 AM by ral104

• What could we improve?

  216 posts / 105 participants

  Last post August 28, 2016 10:47 AM by ral104

• Revised comment on diary

  11 posts / 5 participants

  Last post August 4, 2016 9:35 AM by David_Underdown

• Putting page in post

  11 posts / 5 participants

  Last post August 4, 2016 9:16 AM by ral104

• Comment on diary

  posts / 0 participants

  Last post July 28, 2016 10:53 AM by Stork

• Pages getting skipped

  11 posts / 5 participants

  Last post July 13, 2016 3:09 PM by ral104

• Page number discrepancy

  5 posts / 3 participants

  Last post July 11, 2016 9:33 AM by ral104

• Avatars

  10 posts / 5 participants

  Last post June 28, 2016 9:19 PM by ral104

• Page numbers!

  4 posts / 2 participants

  Last post March 17, 2016 10:30 AM by ral104

• Geolocator

  posts / 1 participants

  Last post November 25, 2015 1:04 AM by cyngast

• New Diaries

  26 posts / 9 participants

  Last post October 13, 2015 8:29 AM by ral104

• 7 Division Brigade Machine Gun Company

  10 posts / 4 participants

  Last post September 18, 2015 3:56 PM by ral104

• Problem using search in Talk

  9 posts / 3 participants

  Last post July 2, 2015 1:35 PM by stoat11

• A heads-up about the Zooniverse home page and platform

  5 posts / 3 participants

  Last post June 29, 2015 6:45 PM by DZM

• The tutorial has gotten stuck on "adding a date"

  5 posts / 3 participants

  Last post May 26, 2015 6:23 PM by DZM

• 7 Div. Bde. Machine Gun Company

  6 posts / 3 participants

  Last post April 30, 2015 7:37 AM by ral104

• Place box problem

  52 posts / 7 participants

  Last post February 6, 2015 6:18 PM by DZM

• Google Nexus Tablets

  1 posts / 1 participants

  Last post January 2, 2015 12:55 PM by ral104

• frustration

  4 posts / 3 participants

  Last post December 10, 2014 8:21 AM by ral104

• Tutorial needs minor update

  7 posts / 5 participants

  Last post December 1, 2014 8:17 AM by HeatherC

• 2 CAVALRY DIVISION: Brigade Machine Gun Squadron (1 Feb 1916 - 30 Apr 1919)

  2 posts / 1 participants

  Last post November 15, 2014 1:38 AM by wildcatjenny

• Tutorial does not work for iPad

  2 posts / 1 participants

  Last post November 12, 2014 10:58 AM by ral104

• When trying to delete something I've typed, the site reloads to the homepage

  6 posts / 4 participants

  Last post November 10, 2014 11:28 AM by ral104

• Slow response to "FINISH"

  2 posts / 2 participants

  Last post November 5, 2014 8:24 AM by HeatherC

• Changing Username

  10 posts / 5 participants

  Last post October 20, 2014 1:52 PM by ral104

• New look

  2 posts / 1 participants

  Last post October 20, 2014 9:13 AM by ral104

• Duplicate pages or sofware bug?

  4 posts / 1 participants

  Last post October 13, 2014 9:44 AM by ral104

• Can't Open Any Diary Pages

  35 posts / 13 participants

  Last post August 25, 2014 10:06 PM by Poodle

• Slider on the speech box doesn't slide

  5 posts / 3 participants

  Last post August 23, 2014 10:15 AM by ral104

• Finished diary

  18 posts / 5 participants

  Last post August 18, 2014 8:02 PM by wildcatjenny

• Problems signing in, signing out, accessing pages, saving work or crashing

  3 posts / 2 participants

  Last post August 18, 2014 12:55 PM by ral104

• Number of Diaries

  7 posts / 3 participants

  Last post August 17, 2014 7:52 AM by HeatherC

• Site crashing with iPad

  8 posts / 3 participants

  Last post August 15, 2014 9:59 AM by HeatherC

• Forum link to thread opens empty page

  7 posts / 2 participants

  Last post August 9, 2014 12:12 PM by eatyourgreens

• Two pages on one scan

  5 posts / 2 participants

  Last post August 9, 2014 5:54 AM by fisfiris

• Link in comments box opens empty Discussion Board page.

  3 posts / 2 participants

  Last post August 7, 2014 3:22 PM by wildcatjenny

• Blue page?

  6 posts / 4 participants

  Last post August 5, 2014 9:22 PM by HeatherC

• I don't understand what to do

  4 posts / 2 participants

  Last post August 5, 2014 11:34 AM by HeatherC

• Discuss Button

  2 posts / 1 participants

  Last post August 4, 2014 1:00 PM by HeatherC

• Image AWD00003xu : I have been given the same diary page for a second time.

  13 posts / 5 participants

  Last post July 22, 2014 10:39 AM by totenkopf

• Bug

  4 posts / 2 participants

  Last post July 20, 2014 8:26 PM by wildcatjenny

• Problem with entering Grid References.

  16 posts / 5 participants

  Last post July 17, 2014 12:23 PM by ral104

• Programmes for improving the readability of Diary P

  2 posts / 2 participants

  Last post July 12, 2014 4:11 PM by HeatherC

• Unit details

  2 posts / 1 participants

  Last post July 11, 2014 4:02 PM by HeatherC

• Order of pages being presented for tagging

  4 posts / 2 participants

  Last post July 7, 2014 4:43 PM by HeatherC

• Private Messages not able to be marked as read

  8 posts / 3 participants

  Last post June 16, 2014 3:02 PM by ral104

• Screen display

  5 posts / 3 participants

  Last post June 10, 2014 3:39 PM by ral104

• Tag bug

  6 posts / 3 participants

  Last post June 3, 2014 3:54 PM by ral104

• [BUG] Nothing happens when I press 'Finish'

  40 posts / 21 participants

  Last post May 30, 2014 3:14 PM by HeatherC

• Submit button greyed out

  6 posts / 2 participants

  Last post May 21, 2014 8:40 PM by HeatherC

• Pages are not being saved

  2 posts / 1 participants

  Last post May 2, 2014 7:38 PM by HeatherC

• Problem posting comments

  9 posts / 6 participants

  Last post May 1, 2014 1:44 PM by HeatherC

• Can't click on anything

  4 posts / 2 participants

  Last post April 30, 2014 11:07 AM by HeatherC

• Page Reversed

  6 posts / 2 participants

  Last post April 18, 2014 2:42 PM by cgastwein@aol.com

• Tag disappearing in Chrome

  17 posts / 8 participants

  Last post April 12, 2014 6:40 PM by erik.schaubroeck@scarlet.be

• Skipping pages

  3 posts / 2 participants

  Last post April 10, 2014 6:18 PM by cgastwein@aol.com

• [FEATURE REQUEST] can tags be "on or off"?

  10 posts / 8 participants

  Last post March 17, 2014 10:12 AM by MartinCoulson

• Tablets, iPad etc- About Us info

  1 posts / 1 participants

  Last post February 5, 2014 2:16 PM by makfai

• Why do I keep getting the same page

  24 posts / 10 participants

  Last post January 27, 2014 5:20 PM by eatyourgreens

• FEATURE REQUEST: Historic maps

  6 posts / 5 participants

  Last post January 25, 2014 10:12 PM by PTF1